Frequently Asked Questions
Got questions about our services? We’ve got answers! Check out our FAQs below to learn more about us.
We keep our clients up to date about the entire repair process, insurance coverage, and expected delivery date. We will request approval for the repairs needed and any additional charges. Once the repairs pass Badell’s quality inspection and road test, we will call you to arrange for pick-up.
We can help you get a temporary rental car.
Following an accident, first, the car should be inspected and the body shop will make an estimate for the repair parts and labor. Once the car owner gives the go-ahead, the shop will process the auto insurance claim and begin disassembling the car. Some damage may be uncovered at this point, which will require a supplement to be filed with the insurance company. If replacement parts are needed, those will be ordered and installed upon arrival. Then, technicians make the body repairs and paint needed. Next, the car is reassembled and inspected. Finally, the customer is called to arrange for the car to be picked up.
Yes, but only as long as the rust damage has not begin to affect the framework of the car. Rust can commonly be sanded down, primed and painted without risk of further damage. In more severe cases, a section of paneling may be replaced.
Yes. Painting over rust just covers the problem — temporarily. Rust is a chemical reaction which happens over a period of time. Painting simply masks the deteriorate, but does nothing to stop the reaction from continuing. Painted rust may look better, but the metal will continue to deteriorate until it is properly addressed.
Car glass is always best left to the professionals. DIY glass repair kits may save money in the short term, but often the damage will reappear worse than before. When you hire an expert, you don’t just get their time, you get their training, expertise, and years of experience working for you. The repair materials used in auto body shops is also much better quality.
It depends on your plan. Comprehensive coverage will take care of any damage to your vehicle, no matter how it happened. Collision insurance, while less expensive, only covers damages resulting from an accident.
Unfortunately, yes. Insurance companies charge policy holders a deductible to keep their customers accountable. When you make an auto insurance claim, you will be financially responsible for the amount of your deductible, then your insurance will pay whatever is left over. Some plans have a yearly deductible while others it is calculated per occurrence.
Most auto insurance policies will only pay for aftermarket replacement parts. Original equipment manufacturer (OEM) components are replacement parts for your car made my the car’s manufacturer. Aftermarket parts are produced by independent third parties, and less expensive, but are of a lesser quality as a result.
As the car owner, you decide which is the best option for you, but you may be required to pay the difference. Badell’s negotiates with insurance companies to get OEM parts whenever possible.
Yes! We do our best to streamline your car’s repair process as much as possible — the last thing anyone wants to do is deal with their insurance company, that’s why we’ll do it for you. Simply fill out one of our online forms for Allstate, Erie Insurance, Liberty Mutual, Nationwide, or another company, and we’ll do the rest.
Yes. Badell’s provides a lifetime warranty for all our work, including auto painting and touchups.
No. Your car insurance company has a list of body shops, usually bigger chain businesses, with which they are more accustomed to working. You don’t have to choose from this list. We are happy to work with your insurance provider to get everything handled right.
Yes. Badell’s provides a lifetime warranty for all our work, including car painting, repairs and replacements.
No. Quotes for car repairs and repainting are simply an initial assessment of the work to be done. An experienced auto body shop should be able to give you a fair estimate of the labor and parts. Then, the shop’s staff will help you work through the insurance claims process. It’s possible that the actual cost of the work is higher than initially quoted if further damage is found once the car is disassembled.
No, but it’s more complex than you might think. To repair a bumper, the auto body technician must first assess the damage. The job will likely require parts to be ordered; these may include sensors or cameras that are integrated into newer models. Often bumper repairs or replacements require at least a small amount of paint work and other related repairs. Read more about bumper repairs.
Many people don’t know that auto body shops have to remove everything inside the vehicle before beginning to paint. This is done in order to protect the interior components and ensure a perfect finish for the paint job.
Yes. We use the color code that comes with your particular car make and model to match the paint color exactly.
Yes. If you’re not ready to part with a totaled car, it can still be fixed. Once it has been assessed, you can accept the payout from the insurance. Then, you can find an auto body shop that you trust to do the repair work.
Most standard no-fault auto insurance policies don’t cover hail damage, but comprehensive insurance should cover damage from natural disasters. If you’re unsure, we would be happy to help find out how your coverage works.
We hope to get you back on the road as soon as possible. Generally, it takes us 3 days to a week to complete the car repainting and curing process.
Our goal is to get you back on the road as soon as possible without any extra headaches. Repair time varies on the services needed and shipping time for any parts that are ordered. We will give you an estimate for when your car will be ready and let you know if plans change.
In Pennsylvania, drivers can choose from add on, tort liability, choice no-fault and no-fault car insurance.
Local, family-owned auto body shops are able to provide customers with better service and friendly customer care. Additionally, collision repair shops, like Badell’s, only use quality parts. We pride ourselves on honest prices and ensuring customer satisfaction. Our reputation in the community relies on it!
