Car owners should be completely satisfied with the repairs made after a collision. They have a right to expect the vehicle to be restored to its pre-crash condition. The car should look and drive the way it did before and you should expect the same level of safety – no matter what kind of accident it was involved in.
Inspect Your Car After Repairs
We encourage all of our customers to check damage repairs, and any respectable auto body shop will stand by its workmanship. Car owners are entitled to inspect repairs before paying for the work or authorizing the insurance to pay for the repairs. If the damage was severe or repairs involved replacing components, we also recommend taking the car for a short test drive. Make sure that the wheel alignment is correct, the headlights work, check that steering is normal and the vehicle doesn’t make any new or strange noises.
How to Inspect Your Car After Body Repairs
Before sending the insurance check or signing to pick up your car following auto body repairs, look over your car and make sure that you are satisified.
Discuss Any Issues with the Manager
If you are not satisfied with how the damage was fixed, the new paint job, or the quality of the replacement parts used, discuss it with the auto body shop that carried out the repairs. Point out any defects that you notice and to be sure that your concerns are understood before the bill is paid or sent to the insurance. The manager should give you reasonable options for correcting the problem.
Request a Post-Repair Inspection
For reputable body shops, a post-repair inspection is standard practice before the car is returned to the owner. But, this may not be the way all body shops operate. A post-repair inspection verifies if the original damage was fully assessed, the quality of the repair quality, and provides assurance that nothing was missed. A comprehensive inspection by a knowledgeable third party should either support or dismiss any doubts about proper repairs. Some states even provide no-cost inspections for collision repairs.
Contact Your Car Insurance
Your car should be restored to its condition before the accident, even if repairs are made by a body shop outside of your insurance company’s preferred network. If a satisfactory agreement can’t be reached with the body shop or the quality of the repairs is still not what you expected, you should contact your car insurance company. At that point, the agent can manage the dispute. A post-repair inspection may need to be carried out by an insurance claim’s adjuster before any payment is sent.
File a Complaint
A good body shop should always ensure that repairs are done right. If that isn’t the case, you can file a complaint with your state Bureau of Auto Repair. This organization works to ensure that customers are treated fairly and that automotive work is done correctly. Your complaint will be reviewed by bureau representatives. If they find that the repairs don’t meet industry standards, they will go on to negotiate further repair work, transfer of the car to a different shop, a refund, or an adjustment for the car owner.
Write a Review
It may seem trivial, but customers actually do pay attention to the reviews of service providers online. If you still feel strongly that the repair work was not satisfactory, post a review on Carwise, Auto Body Review, Google My Business, or Yelp. But don’t use it as a platform for vague complaints, be specific about your experience and what could have been handled better.
Related article: How to Avoid Getting Ripped Off at the Body Shop.
Choose an Auto Body Shop that Guarantees Repair Work
A trustworthy auto body shop will provide a lifetime warranty for all repair work and replacement parts. This will alleviate any worries about what to do if you are not happy with how the damage was fixed. Even after you take your car home, you can go back to the shop and ask them to review any concerns that you have.
HAVE REPAIRS DONE RIGHT THE FIRST TIME – BADELL’S COLLISION
The best way to avoid dealing with car repairs that don’t meet your expectations is to choose a reputable body shop from the beginning. Badell’s is a local, family-owned collision repair shop. Our company is focused on delivering high-quality services that meet car owners’ expectations. Call our office today or request a free estimate using the easy online form below.